Returns & Exchanges
At /PHD/, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Log into your /PHD/ account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Products
Securely place the unused items in their original packaging, ensuring all protective seals and components are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing