Frequently Asked Questions
Everything you need to know about your PHD beauty experience.
What is the typical shipping timeframe for orders?
Standard orders are processed within 1-2 business days. Shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
Do you offer a satisfaction guarantee or return policy?
Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return gently used products within 30 days of delivery for a full refund.
Are PHD products cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; all PHD products are 100% cruelty-free and formulated without any animal-derived ingredients.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placement and we will do our best to accommodate you.